The Bright Spots – September 16, 2016

Hello Countryside Tribe Members!

 
As I type this email, 100 dachshunds are racing downtown to be crowned the winning wiener at the Running of the Wieners as the kickoff to Oktoberfest Zinzinnati!  How can you not love this town?
weiners
Speaking of love, I just participated in my fourth STAFF CHAMPION SELECTION meeting, which is one of my favorite “HR Tasks” that I get to participate in here at the Y.   Thanks to our third quarter winners, KAREN RICHARD, JAMIE EHRLICH, KATHY PETERSEN, JERRY ROTH, JASON WILLIAMS AND JOHN LUCIUS for their valuable input and fantastic selections!  Can’t wait to make our announcements for October, November and December!
 
Our Children’s Center staff did something really cool (again) this week.  They participated in a trike-a-thon for St. Judes and raised $1,765.00.  Wow!!! The center has been participating for over 25 years and has raised over $25,000 for St. Judes!! Amazing!

 

How many of you out there are Starbucks fans?  Whether you love their coffee or think it tastes horrible, Starbucks is renowned for great customer service.  They summarize their credos in something called “The Green Apron Book,” which apparently gives their employees the power to hypnotize customers into thinking a $5.00 coffee is totally worth it, and then COMING BACK FOR MORE. 
 
The central theme is called “The Five Ways of Being,” listed below.  Just about every bullet point in this list could be modified to fit the kind of customer experience we are striving for here at Countryside.

Be Welcoming – Offer everyone a sense of belonging

  • Provide uplifting experiences that enrich your customers’ daily lives
  • Greet customers when they walk through the door
  • Make eye contact with your customers
  • Start a conversation
  • Get to know your customers by drink or name
  • Anticipate and respond to your customers’ needs
  • Ensure your customer is your number one priority

Be Genuine – Connect, discover, respond

  • Always be aware that customer service is communicated verbally and nonverbally
  • Remember that basic service meets customers’ expectations; legendary service exceeds customers’ expectations
  • Focus on the positive, on what you can do, and not on what you can’t do
  • Be enthusiastic about your customers’ experience, and invite them back for another visit
  • Exceed expectations. Look for ways, both big and small, to let customers know they’re valued
  • Use your good judgment and common sense when making things right

Be Knowledgeable – Love what you do. Share it with others

  • Know what is special about the ways Starbucks selects, roasts, and packages our coffee
  • Familiarize yourself with the different coffee growing regions
  • Learn how to describe coffee – your customers expect you to be a coffee expert
  • It’s okay to not always know the answer. When you don’t know, find out
  • Remember that learning about coffee is an everyday adventure
  • Share your coffee knowledge, passion and excitement with partners and customers through coffee tastings. Enthusiasm is contagious

Be Considerate – Take care of yourself, each other and our environment

  • View the store from a customer’s perspective. How does it look and feel?
  • Take the initiative; when you see something that needs to be done, do it
  • Recognize partners for the effort and quality of work
  • Always be punctual – it affects customers, partners and store business
  • Contribute to a safe, secure and accident-free environment for everyone
  • Communicate to partners with openness and sincerity

Be Involved – In the store, in the company, in the community

  • Ensure our Purpose and Values are reflected in everything you do at work
  • Apply our Guiding Principles to the way you do business
  • Consider ways to become involved in your community
  • Be aware of the tone, spirit and energy of the store
  • Be a model of positivism
  • Enjoy taking on new challenges with your store team

Essentially… are you saying the following to yourself when you arrive at work and put on your name badge?

light
Get out your shades on and shine!
Have a great weekend,
Kirsten
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The Bright Spots – Weekly Roundup, January 29, 2016

Hello Mind/Body/Spirit Warriors!! 
 

Welp, we’ve just about made it through January 2016!  It’s been a pretty January-ish month, and if you’re anything like me you are pining for the sunshine and warm air of spring.

This is my first “New Years Resolutions” month as an employee of the Y, and it has been hard to miss the increase in humans and decrease in available parking spaces.  I want to thank all of you who continue to follow our instructions to park in the far out “employee” area and make the long cold trek across the windy pavement. 
 
Also a shout out to our welcome center/front desk/membership teams who have to field the extra questions, tours, paperwork that come with the New Year’s rush.  
 
It’s easy in these glum months to overlook the extra effort some folks are putting in, so I wanted to pass this on in the hopes you’ll express your appreciation when someone goes above and beyond:
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Speaking of appreciation, I forgot to announce earlier this month that our Bright Spots Random Draw Winner was BECCA COLEMAN!! Congrats Becca!  I’ve attached copies of the awesome cards we received in December, and will be making another random draw next Monday.  Thanks to everyone who has participated in this Staff Recognition Program!   ROBIN TRAINER is on point with her shout outs!
 
Last week was the maiden voyage for our incredible gymnastics team in their new facility!  PEGGY HOFFMAN was able to forward me this awesome video capture of the event by Ron Alvey!  Peggy noted:
 
 “Our Gymnastics Meet was a “clean sweep” All levels took 1st place as a team at our our Home meet this weekend. Way to Go Team!!!! 
 
Thanks front desk, North entry desk and Lower level desk for welcoming all the team families and friends. They all loved our Y and our new gymnastics facility!
We are creeping towards a big few months in the renovation.  Things are going to get dirty and there’s going to be a lot of questions coming your way from members.  Please make sure to follow Mike’s updates and take a moment to digest the update flyers and signage that is being placed around the facility. Your ability to keep a positive attitude about these changes will be key with members, even when the messaging feels like:
constructionfunny
We’re also heading into campaign season.  In case you missed it, Y National has released two excellent videos which can be seen here https://youtu.be/pSc-06KaeP4 and here https://youtu.be/WhuC2pmLqPs.  We’ll talk more about the Campaign and what it does for the community in subsequent weeks.
Again, THANKS your part in making our Y a place where we are genuinely building better people!
Great job
Have a great weekend!
Kirsten

The Bright Spots – January 15, 2016

“We spend January 1 walking through our lives, 
room by room, drawing up a list of work to be done, 
cracks to be patched.
 
Maybe this year, to balance the list, we ought to
walk through the rooms of our lives… 
not looking for flaws, but for potential.”
— Ellen Goodman
 
Two weeks late, but Happy New Year everyone!  I wanted to share this quote, because when I think of Countryside and our impact on hearts/minds/bodies/spirits there is indeed so much POTENTIAL here.  
 
The splash and ripple that we talk about in Changing Lives training is a very real illustration of potential… Splashes (outputs) become Ripples (outcomes) which move outward over time. Splashes cover a smaller area than ripples do. One activity or one action may involve a small number of people, but that just as a splash yields ever widening ripples, the benefits of the activity and its output spread beyond the initial group of participants to include other people. It is in the zone of the ripples that a project generates important social changes.
 
Countryside Y is a natural venue in which we can create important social change in Warren County.  Without thinking very hard, I was able to come up with a quick list of things we will accomplish together in 2016 via our Caring for Families Campaign and other departmental programs, and that’s just stuff that is on the radar…  who knows what other opportunities may crop up as we journey along…   We’ll do things like:
 
  • Provide PRESCHOOL AND SUMMER CAMP EXPERIENCES for children in need via outreach programming
  • Provide FINANCIAL SUPPORT to families needing assistance with program and membership fees
  • Teach children in our child care and local elementary schools HOW TO SWIM
  • SMILE at someone on a day when they really need it
  • Create HEALTHY BODIES through our exercise, sports and fitness programming and classes
  • Support local teens through SPECIAL OLYMPICS, YOUTH IN GOVERNMENT AND LEADERS CREW
  • Improve reading scores of under served youth in the King’s District through SWIM TO READ
  • Develop skills like dance, cooking, pottery and more in our new ARTS & EDUCATION programming area, which will be up and running soon
  • Offer a safe space for FAMILIES and CHILDREN to spend time together in a meaningful way
  • Select TWELVE STAFF CHAMPIONS from our awesome staff to receive recognition from their peers for outstanding work and demonstration of our mission
  • Grit our teeth and know that despite the inconvenience, the facility will be improved for the better via the renovation
  • Hold awesome events like the Countryside Gala in March, the Applefest Run and Mud-O-Ween in the fall
  • Support parents through parenting workshops, Blessed Respite and preteen overnights
  • Provide parents some much needed exercise and/or alone time, knowing their children are safe in our CHILD WATCH area
  • Work with Lebanon City Schools’s student athletes on SPEED AND AGILITY, as well as LIFEGUARD TRAINING for high school students
  • Coach and/or train a person who never thought they’d take the initiative to get back in shape
I could go on… but you get the idea.  With POTENTIAL (splash) comes IMPACT (ripple), and every person who works in this facility is a vital part of that impact.   
 
I’m pretty proud of that, and I hope you are too. 
 
SO…  if your attitude adjustment plan for 2016 consists the following:
improve your attitude
… I hope you’ll reconsider and think about the things you, as an awesome human being, can do to help us reach our potential this year.
We got this.
Have a great weekend!
Kirsten

Weekly Photo Challenge – Gathering

<a href="https://dailypost.wordpress.com/photo-challenges/gathering/">Gathering</a>

 Well the timing of this one couldn’t have been better!  Yesterday was our staff “Holiday Brunch & Munch” at Countryside, and we had a ball.  It’s a bit tough to get 600+ employees who work anywhere from 5:30 am – 10:00 pm, but between two servings, a stacked dessert “bake off” table and the hot cocoa bar, plenty of sugar was consumed and plenty of us will need to keep exercising.  Good thing we work in the largest YMCA in the country!

The Bright Spots – Weekly Roundup, December 4, 2015

Hello friends!
 
Hope this finds everyone happy and healthy post-Thanksgiving and ready to dig in for the remainder of the holiday season!  Just in case you need a little help to let you know EXACTLY how much time you have left to shop before Christmas, the internet has you covered HERE:  http://www.xmasclock.com/ though in the end I think the message below is the best present ever. 
give-love-300x226
I was very pleased to see the following tweet with a lovely compliment regarding our engagement coach Jennifer Schultz!
Capture
Thanks to Nick Kneer for bringing that to my attention!
 
Also, a HUGE round of applause for our MARKETING and MEMBERSHIP teams, who engineered the Black Friday specials held last month and set a RECORD number of memberships on November 30th!  
 
We also had a TON of Bright Spots last month!  Congratulations to KARLA TOYE for winning our random draw! Karla gets a $25 gift card for being awesome!  Thanks to Laura Roble for participating by nominating Karla!  All November Bright Spots are attached to this email.
 
We will also soon be selecting our next four STAFF CHAMPION winners!  Have you nominated anyone this quarter?  Reminder:  Staff Champion is for PART- TIME staff who go above and beyond their normal duties! 
 
Nomination form is attached!
 
Get our your festive hats!
funny.pho.to_elf_hat
It’s almost time for our STAFF HOLIDAY BRUNCH & MUNCH!  Please save the date for December 17th between either the hours of 11-1 or 5-6!  We WILL be having a bake-off so please start thinking about what recipe you want to show off and become locally famous for!  More details will be forthcoming next week!
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 As you go about your business this weekend, don’t forget!
bestwaytospreadchristmascheer
​See you next week!

The Bright Spots – Weekly Roundup, October 23, 2015

Hello fellow Countryside tribe mates!

Greetings from Human Resources land, where I am listening to the sounds of construction equipment outside my window!  It’s been a busy week as Conger starts Phase II and it feels like there is
construction
Huge thanks to Erin Smith for forwarding me pictures from Landen’s first ever “Trunk or Treat” event last Friday!  There was a great turnout, and it looks like so much fun!
DSCN1279DSCN1283

Also, a shout out to Terrie Hudson, who received the NICEST letter from a “happy and grateful Zumba peep!” Some highlights:
 
“I’ve been attending Terrie Hudson’s Zumba classes for quite some time.  I can’t even begin to explain how Terrie and her classes have changed my life.  She has consistently motivated and inspired me to better myself.  I’ve lost a considerable amount of weight and have been able to keep it off because I attend Terrie’s classes regularly… there are dozens of people that have had so much success with their fitness goals because of Terrie…I know that I can speak for everyone that attends her classes when I say we just love Terrie.  She works so very hard to ensure that every single one of her Zumba peeps is happy, motivated, inspired and loved.”
​​Another shout out to Brett Wilson for helping to provide this group of Lebanon High School with a fun day at the Y.  They will be visiting on a monthly basis!
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Jenny Hathaway has been organizing again… this time a “tailgate” themed lunch in which we got to enjoy some team spirit!
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Tomorrow is our Mud-O-Ween event!  Judy Bauer and her tribe have been working hard all week to get the course ready, and it looks like we might have some precipitation to really get things messy.  Thanks to everyone who is volunteering, and good luck to any staff who are running!  Be safe! I don’t want anyone reporting to work like this next week!
injured
Have a great weekend everyone!
Kirsten

The Bright Spots – Weekly Roundup, September 25, 2015

Hello Countryside Tribe!

We’re getting pretty far into the season of “Friday Night Lights,” aren’t we? Next week is October!  How did this happen?  Best of luck to all our fans, players, families and coaches in whatever games or activities you may be watching, playing in or attending this evening or over the weekend. 

I thought our early childhood education staff (and others) might appreciate the following “All About Me” form.

allaboutme

Also, don’t forget tomorrow is the Applefest Run!  Ruth and Anna from Health & Wellness, along with their fantastic volunteers,  have been working hard to prepare for this event!  The T-shirts also look snazzy!

Some of you may know that I am a former political science major from the University of Richmond so I follow elections and legislation pretty closely (it also happens to come in handy when you are in Human Resources). This year “The Donald” has certainly shaken things up, and regardless of whether you like him or not, you have to admit these “Trump as Disney Princess” cartoons are a complete riot.  Had to share:

donaldtrumpsnowwhite donaldtrumpjasmine donald-trump-as-your-favorite-disney-princesses-2-17234-1442957487-3_big donaldtrumpariel donaldpocahontas donaldmulan donald

On Tuesday of this week I was able to attend a board retreat where we continued to focus on the phrase of the fall, the “Bright Spots” that are happening here at Countryside.  We didn’t have to think too hard!  You guys give us material on a daily basis.  Don’t forget to share that by filling out a “Bright Spots” card!  Next week I will have a random draw on Wednesday for a $25 gift card winner.  If you are in a satellite location to Lebanon, I would still love for you to complete a card – I’ve stuck some in the boxes of our “satellite supervisors.”  Feel free to hand it to your boss,  or whomever may be coming by Lebanon next and ask the front desk gals to stick it in my mailbox.  You can also email me a photo of it and I will either recreate it for you or cut and paste it for posting.  Reminder that these are posted on the glass wall to the left of the main desk here at Lebanon.

Our “Changing Lives instructor” team has been working on some changes to our on-boarding presentation which will be incorporated next month.  How long has it been since you thought about the mission, vision and values we discuss in that program?  Days? Weeks?  Months?  In my internet perusals, I stumbled upon the following YMCA of Northwest North Carolina staff pledge, which reminded me of Changing Lives and which I thought was worth sharing:

“As a member of my YMCA’s staff team, I am a relationship builder. My role is to build relationships with and between members, volunteers, staff and the communities we serve.

Every day, I will: 

DRESS FOR SUCCESS – I will create a friendly experience for our members. I will always wear my name tag so that members can clearly identify who is available to help. I will lend members a hand – offer to get towels or magazines, hold the door, etc. A member should never feel like they are wasting my time. 

SMILE AND SAY HELLO – I will provide a warm welcome for our members. I will make eye contact, smile and say hello to everyone I see, including children and teens. 

MEET AND GREET – I will make a personal connection with our members. I will introduce myself to at least one new member every day. I will become the person they can feel comfortable talking to when they have a question or concern. Better yet, I will introduce members to each other. 

SEE IT, OWN IT – If I see it, I own it. I will take responsibility for correcting the problems I see, be they as small as a discarded towel or as large as a member complaint. 

GIVE THANKS – I will be grateful. Every member has chosen to spend part of their day with us. I will thank all our volunteers every time they lend a hand. I will take time to thank or offer a sincere compliment to another staff person each time I work.”

These are the simple steps we need to take on a daily basis to build better people. It’s not just the grand gestures, sometimes the little things make all the difference. It builds our culture.  As Eleanor Roosevelt put it… “We do not have to become heroes overnight. Just a step at a time, meeting each thing that comes up … discovering we have the strength to stare it down.”

Culture

​​Hope you all have a fantastic weekend, and I look forward to building better people with you again next week!

The Bright Spots – Weekly Roundup, September 18, 2015

Hello Countryside Family!
It’s Friday, it has been a beautiful week out, and I fully expect to see some of this later on today:
LeavingWork
A BIG congrats to DEBRA PHILLIPS and ANITA PELLETIER for an EXCELLENT job with our Golf Outing this past Wednesday!  Many staff stepped up to help in this huge event at the Mason Golf Center. Mother Nature couldn’t have been more cooperative.  Thanks to all who helped with this fun day.
07-106 01-090 03-094 10-116 12-124 13-136 14-138
So you wanna be a lifeguard?  Well guess what!  Nate Brestelli has you covered.  He is offering a class that will get you certified: Dates and times of the class:
10/29 5-9p
10/30 5-10p
10/31 9-3p
11/5 5-9p
11/6 5-10p
11/7 9-3p
If you are between 16-99 years old, I urge you to pick up a black lifeguard folder from the front desk, and complete all online learning prior to coming to class.  You will look amazing in a red bathing suit.
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Last but not least, I want to give some love to our staff over in LANDEN.  Since I started here in June, I’ve heard wonderful things about the Landen staff and had the occasion to attend one of their staff meetings to verify this for myself.   I was excited to hear from Erin Smith this week.  Erin is a fitness instructor at Landen who has the most amazing positive energy, and we are thrilled to have her on our staff! She had this to say about her co-workers:
“I LOVE my Y!  We are one big happy family here and I can’t imagine my life or my children’s lives without the Landen Y in it! Amy Hosier is the director in child watch and is absolutely AMAZING and truly loves what she does! When we first introduced her to my oldest and told her of his conditions, she assured me that they would take the best of care and would be willing to do anything they could to make him (and I) comfortable!  She has such a wonderful heart and truly loves every child that comes into our facility.
Next up, Hillary, Hillary is one of our trainers and also works at the front desk!  She greets EVERY member with a smile and truly believes in the Y and what we are all about!
Last, Bill…..what can I say about Bill Allen!  Other than he is AMAZING!  Bill has become like my big brother and the uncle that I always wanted for my boys!  He also LOVES this Y and the members and it truly shows! “
Lebanon, Landon, Little Miami, Clinton-Massie, Otterbein, Donovan Elementary, Louisa Wright… you are all important pieces of the puzzle that is our mission.
The truth is:
combinedeffort
Hope everyone has a wonderful weekend!