When things go wrong, will your people do right?

Surviving Leadership

Today was the kind of day that business travelers tell horror stories about.

I’m speaking at two conference this week (MNSHRM and WISHRM), and today was the first day of a week of travel. It was supposed to be easy. I had just gotten my TSA Pre-Check, so security wasn’t a problem. And I was flying Southwest Airlines with a good boarding position (A 31 – not too shabby).

How hard could it be?

My husband dropped me off at the airport one hour and forty minutes before my flight was scheduled to take off. I figured I’d drop off the bag, breeze through security and grab a little breakfast.

And then I encountered this:

line_southwest

A line to end all lines. And it was even worse inside.

Turns out, Southwest had a massive computer system outage today. They couldn’t print boarding passes from many of the…

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