Today was the kind of day that business travelers tell horror stories about.
I’m speaking at two conference this week (MNSHRM and WISHRM), and today was the first day of a week of travel. It was supposed to be easy. I had just gotten my TSA Pre-Check, so security wasn’t a problem. And I was flying Southwest Airlines with a good boarding position (A 31 – not too shabby).
How hard could it be?
My husband dropped me off at the airport one hour and forty minutes before my flight was scheduled to take off. I figured I’d drop off the bag, breeze through security and grab a little breakfast.
And then I encountered this:
A line to end all lines. And it was even worse inside.
Turns out, Southwest had a massive computer system outage today. They couldn’t print boarding passes from many of the…
View original post 489 more words